Privacy Policy for Velora Live

1. Information We Collect

We collect information to provide better services to all our users, ranging from basic account setup to interactive real-time audio and video streaming.

2. Device Permissions Required

To provide live streaming, interactive audio rooms, and social features, Velora Live requests the following device permissions:

• 📷 CameraCAMERA

  Required to broadcast live video streams, participate in video rooms, and take profile pictures.

• 🎙️ MicrophoneRECORD_AUDIO

  Required for live voice streaming, audio room mic seating, and voice message recording.

• 📁 Photos & StorageSTORAGE

  Required to upload profile photos, share media files in chats, save media, and store app data.

• 🔔 NotificationsPOST_NOTIFICATIONS

  Required to send push notifications for incoming messages, live stream starts, system updates, and reward announcements.

• 🌐 Network AccessINTERNET

  Required for online streaming, server communication, and data synchronization.

• ⚡ WakelockWAKE_LOCK

  Keeps the screen active while hosting or watching a live room.

You can grant or revoke these permissions at any time through your device settings. However, revoking key permissions (e.g., Camera or Microphone) will disable related live streaming features.

3. How We Use Your Information

We use the collected information for the following core purposes:

1. Provide and Maintain Services: Operate live streaming rooms, voice audio rooms, 1-on-1 chats, status feeds, and interactive mini-games.
2. Account Management: Authenticate users, process logins via email/Google, manage user levels, ranks, and VIP statuses.
3. Safety & Security: Monitor and prevent fraud, spam, illegal activities, harassment, hate speech, and violations of our Community Guidelines.
4. Customer Support: Respond to support tickets, user inquiries, and user block/report requests.
5. Notifications: Send real-time updates regarding account activity, live stream alerts, and system announcements.
6. Analytics & Improvements: Diagnose technical bugs, analyze app performance, and improve user experience.

4. Third-Party Services & Data Processors

We integrate trusted third-party SDKs and service providers to power core functionality in Velora Live. These third parties collect and process data in accordance with their respective privacy policies:

5. Data Sharing & Disclosure

We do not sell your personal data. We may share your information under the following limited circumstances:

• Publicly Visible Data: Your display name, profile avatar, user ID, user level, VIP status, and public live room activities (e.g., public comments, gift logs, ranking leaderboards) are visible to other users in the App.
• Third-Party Service Providers: With vetted providers (such as Firebase and ZEGO Cloud) who assist in app delivery, cloud storage, and video processing under strict confidentiality terms.
• Legal Compliance: If required by law, subpoena, court order, or government request, or to protect the safety, rights, or property of Velora Live, our users, or the public.

6. Account & Data Deletion Policy (Google Play Compliance)

In compliance with Google Play Developer Policies, users have the right to request the deletion of their account and associated personal data at any time.

7. Children's Privacy

Velora Live is strictly intended for users who are at least 13 years of age (or 18+ depending on local jurisdiction for live streaming/purchases). We do not knowingly solicit or collect personal information from children under the age of 13.

If we learn that we have collected personal data from a child under 13 without verified parental consent, we will take immediate steps to delete that information and terminate the account. If you believe a child under 13 has provided us with personal data, please contact us at zonykhan2026@gmail.com.

8. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures to protect your personal data:

• Encrypted Transmission: All data exchanged between the App and servers is encrypted using HTTPS/SSL protocols.
• Secure Local Storage: Sensitive tokens and credentials on your device are stored using secure local storage mechanisms (flutter_secure_storage).
• Access Controls: Database access is limited strictly to authorized operations and secured via Firebase Security Rules.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy in the App or on our website.
• Updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Continued use of the App after updates constitutes acceptance of the modified policy.